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I feel like a fool for waiting so long to visit Heritage Jewelers. I did some serious damage to my engagement ring, the shaft was bent & it also cracked where I'd had it sized a few years ago. I thought I had no other choice but to buy a new platinum setting. We walked in & immediately felt welcome as Dirk was very kind & took his time with us. We were shocked when he & Tom looked it over & offered to repair it at a very reasonable price. Not only did they repair it (they added platinum to strengthen and widen the band) but they also took my wedding band & did some customization to it so they fit like a true set! They had listened carefully and came back with something far better than we'd even dared to hope for- all in just a couple of days. I stood there choking back tears-it was now the bridal set I'd always dreamed of! My husband was absolutely thrilled. We will recommend Heritage Jewelers to everyone we know. We will never go anywhere else!
Notes

Melanie C.

Thank you so much for all of beautiful custom work on my rings. I love them!!! You guys are amazing and I will tell all my friends and family about this great place in Lockport with the most helpful staff around!!! Thank you again!!!

Debra Majewski

I had a wonderful time working with the staff at Heritage Custom Jewelers. The shop has a more approachable feel compared to maybe other stores I have been too. I was able to see a wide variety of stone options and was guided through the various grading techniques to understand the value differences among stones. Dirk also showed me a variety of setting options as well as CADD designed settings that can be custom made and crafted to your exact liking. After I was confident in my decision, the turnaround time was excellent. They are very friendly and it felt more personable working with a smaller shop. My fiancé and I went to their shop the very same day I gave it to her to see a matching wedding band. Couldn't have asked for a better time. I am probably a lifetime customer after this experience.

PJL

We took my wedding bands to Heritage Jewelers to have a 45 year anniversary band added. I already had a 25 year but wanted to add the 45 year as well. We brought in a set of rings my mother in law had given me years ago and they were able to incorporate some diamonds in from that as well to an existing band, changed the finish on one of the bands and connected them all together. I am thrilled with the results and they had it completed in less than a week at a reasonable price. Big shout out to Dirk and his crew for the awesome design. Will be using them again!

Rich and Linda Regalado

I have known the Swiderek family very well for 2 decades. Dirk and Jan are wonderful people to work with. I didn't know very much about engagement rings before going into their store. They were very welcoming, informative and made me feel confident about the product. Not to mention, their prices were sensational. I couldn't be happier with my decision to take my business to Heritage Jewelers.

Brett Lyons

This is a customer experience that you will find nowhere else. Trust me when I tell you that they are second to none. The entire staff at Heritage Jewelers makes you feel as if you are part of the family. They greet you with a smile and a friendly hello when you walk through the door. They are extremely knowledgeable and helpful. They listen to you when you talk and help you find exactly what it is that you are looking for. I asked more questions there then I did before signing the paperwork to join the military and never once did anyone make me feel like I was taking too long or try to rush me into something that I did not want. Jan made phone calls right there on the spot to see if what I was looking for was available. Both Jan and Tom helped me pick out an amazing and perfect gift for my niece's Confirmation.

Rick O.

Great folks Great service.....

Ken F.

Dirk and the staff at Heritage Jewelers are the best!
I took their advise on my wife's wedding ring of 25+ years. The ring went from "ordinary", to "EXTRAORDINARY," and it was a huge hit with my wife. She has received a ton of compliments, but the biggest compliment came from her, once she saw it :-). I recommend Heritage Jewelers very highly!!

Jeff R.

Heritage jewelry is wonderful to work with when buying custom jewelry. They are very knowledgeable and friendly. I would recommend them to everyone.

Bill Doyle

Heritage Jewelers went above an beyond everything that I could have expected from purchasing my wedding ring. They helped to not only make sure that the ring matched my heart's desires, but also my financial needs.

In addition, every time my fiancé and I visited the shop, they polished my engagement ring without hesitation, and greeted us both by name.
I highly recommend them!

Chloe F.

The people at Heritage Jewelers make you feel welcome the second you come in. They help assist you with any help you need. Unlike other places, they care about how much it means to buy jewelry and other items. While purchasing anything, you can learn about different types of diamonds on their shape and size. I recommend Heritage as the best, and Heritage is the best jewelery shop I know of.

Anna P.

I have used Heritage Jewelers on a number of occassions and I can't say enough about them! You are greeted with a warm welcome and a smile as soon as you walk in. I spoke with Dirk about getting an engagement ring and bands for my wife. He took the time to explain the difference between the cut, clarity, color, and carat for me since I was new to this sort of thing. He answered every question I had throughly and made sure I understood. I eventually narrowed my ring choices down to two. I couldn't decide and he then mentioned that he could make a unique custom design built with qualities I liked from both the rings. He emailed me a computer drawing of what the ring would look like and I told him to go ahead with the plans. I will never forget the look of my now wife's face when I proposed and opened the box. One of the best memories of my life! Recently, my wife gave birth to our first child and I contacted Dirk again about getting her a "push gift". With the same friendly professionalism, he again gave me a few ideas to bounce around. The final product came out more beautiful than I could imagine. Again my wife's jaw dropped in shock. A perfect peridot center stone surrounded by diamonds and diamonds going down the band. I will not use another jeweler as long as Heritage Jewelers and Dirk are around! I would strongly recommend this business for anyone who is looking for that something special for their special someone!

High quality service, extremely professional, friendly as your neighbor

Thomas S.

My husband and I have had multiple experiences working with Heritage Jewelers and I can without a doubt say we will never go anywhere else! Dirk and Tom are both incredible and amazing to work with. They are also extremely knowledgeable and meticulous in the work that they do. A few years ago my husband found Heritage Jewelers while researching Jewelers for engagement rings. He always says from the minute he walked in the door (they were actually closed and Dirk was nice enough to let him come in, look around and started to work with him on the idea he had for my engagement ring that night too) he felt extremely comfortable and knew Heritage Jewelers was where he'd be purchasing my ring from. Dirk worked with my husband to design my gorgeous ring, answering every question and giving his own personal opinion when my husband was unsure. After getting engaged, my ring was slightly too big for my finger, we brought it in and Tom was great and fixed it on the spot without us even leaving the store! I receive multiple compliments every day on my ring and have Dirks craftsmanship and eye (and my husband of course ?) to thank for it! We've made multiple purchases (our wedding bands, custom stackable rings and a custom diamond necklace) and I can tell you I've never been happier and will keep going to Heritage for all of my jewelry as well as will continue to refer others there! Thanks Dirk and Tom for everything you done for us, so far!

The only place you should go!!

Alex and Phil R.

I initially went to Heritage after reading their reviews online. I had gems in 2 different settings that I wanted combined into a single new fun/casual setting. They listened to what I was looking for and were very helpful in showing me how I could accomplish my goal. My first impression of Heritage was so warm and welcoming, my gut told me to do the project with them. I always like to shop around a little before moving forward with something like this so I walked out and went to a different jeweler, where I was so unimpressed. It was an easy choice, I went back to Heritage Jewelers. Jan, Dirk, Tom and Patty? helped me pick the perfect setting and determine how the gems could likely be set best within it. I left understanding that when they started actually working on it, they may find that the stones would look better set in somewhat differently. I was confident they understood what I wanted and had no concerns at all of leaving this in their very capable hands. The work was done as scheduled. Tom indeed changed the layout a bit, it is an absolutely fabulous, stunning piece of art. I have received numerous compliments on this ring. I would recommend everyone go to Heritage Jewelry. They are professional, friendly, listen to their customers and deliver above and beyond expectations!

Professional, thoughtful, and friendly

June K.

The folks at Heritage make you feel warm and welcome from the moment you walk in. Unlike other jewelers who assist you to make the sale and move on to the next customer quickly, Heritage understands that purchasing jewelry is an intimate & important decision, and they take the time to learn what you are looking for and work with you to make an educated selection. The process of creating & purchasing an engagement ring with Heritage was very seamless. I was able to learn about the different types of diamonds out there and craft a beautiful engagement ring. I recommend Heritage to everyone who asks us where we got the diamond from, and tell them the real secret is the world class service.

Friendly & Professional

B. F.

I am extremely satisfied with my experience working with Dirk and Jan at Heritage. The entire process was positive, and I was very pleased with all services included. As a first time purchaser of any type of jewelry, it was valuable to work with Dirk as he was exceptionally informative regarding all the details of creating an engagement ring. In addition, as an out of state customer, Dirk was flexible and patient throughout the process and at no time created any sort of pressure to move on to the next step of purchasing. This sentiment exemplifies the personal and welcoming type of service provided at Heritage. My fiancé and I are very happy with the final product, and are recommending all of our friends to Heritage!

Daniel Murphy

I recently moved from the city to the suburbs and did not have a preferred jeweler out here yet. I needed a watch battery replaced and happened to Yelp to see Heritage Jewelry near me. I'm so glad I did! Not only did they change my battery at a more-than-reasonable price, but I found a ring I liked while waiting and it was sized to perfection within an hour. I was impressed then. But a month later, after a party, I found my ring bent in an oval (I guess a clumsy friend dropped it from my counter and stepped on it...). I brought the ring in and again, it was fixed expeditiously and at about 1/2 the price I would've expected. I will definitely be back with this fast and friendly service and dedication to quality work for their customers!

Fast, Friendly, and Impeccable Service

Caroline W

This was my second time buying from Heritage Jewelers. I purchased my Wife's engagement ring there, and just purchased her wedding band. I have nothing but good things to say about Dirk and Jan. Both of them are very easy to talk to, and their primary concern is that they deliver a product that is to your liking. Both rings I purchased were custom made, and of very high quality. I could not be happier with the results. I highly recommend them and will continue to go to Heritage for any future jewelry needs!

Very personal. Best service around!

Gannon N.

I was recommended to Heritage Jewelers by a friend and could not be happier with the result. I purchased my fiance her engagement ring and it was just what she wanted. I came in with a few pictures of what she was looking for and Dirk was able to make a custom ring that was perfect. I could not have asked for a better experience and my fiance is thrilled with the ring. Thank you Dirk and Jan

Extremely Professional and Friendly

John M.

Dirk and Co. at Hertiage Jewelers are the best. They've helped me with 3 pieces of jewelry for my wife, along with my wedding ring. Dirk spent over 4 months working with me to create the perfect wedding ring for my wife. Absolutely no pressure sales at all, and they are so knowledgeable about everything they sell. I will never even think of buying anything from anywhere but Heritage again.

The Best

Joe B.

My husband and I went to Heritage Jewelers for an anniversary ring for our 25th anniversary. Dirk was very friendly and knowledgeable. He explained the qualities used to rate diamonds and showed me several examples. The diamonds I selected look great in my ring. I love my ring and get complimented on it all the time. Heritage Jewelers was highly recommended to me and I can see why. I will definitely recommend this store to all of my friends. I will also send my husband back for my Christmas present.

Great Experience

Mary J.

Have you ever met someone who you can tell was just doing what they were meant to do? That is how everyone who works here is! In all of my searching for the perfect ring, I did not come across a place I would even begin to recommend over this one! Is it more than two hours away? Then call first and make an appointment ;) because this place is still worth it! Honestly, you will save a fortune in time and Money and get something you know you will love!

Fantastic Service, Extremely Professional, Very Honest

Arnie F.

Just a perfect place to shop for anything from necklaces, bracelets, or the perfect engagement ring! Dirk is very knowledgeable, personable and listens to his customers . I have shopped at Heritage Jewelry a number of times and have been very pleased! Most recently he listened to my fiance in designing the perfect engagement ring! I highly recommend visiting Heritage Jewlery!

TOP NOTCH

Taylor F.

I went to Heritage after my center stone fell out of my wedding ring. I wanted an updated look.Dirk spent a lot of time helping find a design that I would love and that was in my budget. I couldn't be any happier with the final results and I have gotten many complements on my ring.

Set my existing center stone into a new wedding band

Christa B.

Working with Heritage was a pleasant experience. They worked with me on my timelines and budget without any complaints or hesitation. Prices were fair for the market and I was pleased with the timely turnaround. Very nice work on the ring I was shopping for.

Professional and quick service

Albert Z.

I would never go anywhere else when I need any type of jewelry. Everyone always goes out of their way to make sure I receive the best quality at a wonderful price. The minute you walk in you feel like you're family..it's a great place.

Incredibly professional and amazing quality jewelry

Michelle B.

always a good experience in your store....I will see you Dirk in a week or two...

Gayla J.

Friendly Had a custom ring done. It's more beautiful then I expected.

Excellent

Claudua K.